Burnt-out graphics adapter
The ATI Radeon 9800 in the missus' PC died of heat on the weekend. Not that it was so hot here, but I opened the case, and it appears that the fan on the card got stuck, so the card overheated.
I called Dell support. After discussing the situation with two different people, both with a very strong Polish accent, I asked for a replacement card to be sent to my address.
No problem, said they; it is a replacement, so we send you a new one, and you send us your old one. Sure, and what will that cost? It costs EUR 230.00 plus VAT, postage and packing.
What?!?!
Just as well I checked online while we are talking; the street price of the card is around EUR 40.00. I told the Dell Poles the same, and they said they couldn't do anything about it. Ok, thanks, bye.
This afternoon I'll pick up a replacement. Just phoned and had one put aside. The brand new graphics adapter will cost EUR 45.00 (and I get to keep the old adapter, not that it'll be of any use).
If Dell charged that amount for sending the spare part with a guy who replaces it, I'd understand, but they don't.
That sucks.
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