Jan-Piet Mens

These must be the top three canned questions asked by people who work in zeroth-level support:

• Q: Are you on Windows? A: No, are you?
• Q: If you're not using Internet Explorer, then … A: then what?
• And the #1 question (I got it again today) is: Q: Do you use a firewall? A: of course I do. Don't you?

Go figure.