Jan-Piet Mens

Jochen Maes: Open Source and Support 2:
I have lost all confidence in support contracts and there are only a few products left that actually try to do it the correct way.
I cannot think of a single product that does it the right way.
via.

These must be the top three canned questions asked by people who work in zeroth-level support:

Q: Are you on Windows? A: No, are you?
Q: If you're not using Internet Explorer, then … A: then what?
And the #1 question (I got it again today) is: Q: Do you use a firewall? A: of course I do. [...]